- careNews October 2023
Your quarterly source for all things careLearning. Get the inside scoop on new courses, new product features, course updates, how-tos, upcoming User Group Meetings, and more. GREETINGS TO ALL!
First off, apologies for the lack of a July newsletter. After taking a one quarter hiatus, we are back at it! As we move into the fall season, we have a variety of changes and projects headed your way. These items are important and noteworthy, so please be sure to reach out to us if you have any questions. We value your feedback as it helps inform our decision-making process, so never hesitate to contact us with concerns, questions, product enhancement or modification requests, or new product or service ideas that would help you do what you do better. We stive to improve what we do daily, and your feedback helps us do that in an informed and purposeful manner. In other words, help us help you!
PASSPORT
Be on the lookout for communications related to Passport. There will be a series of Product Council sessions scheduled in the November and December timeframe this fall. These virtual sessions are designed to solicit your feedback and ideas about how to improve this product. We have a few ideas of our own about how to do that, but we want to make sure we hit the mark with the next set of feature enhancements. Your only investment is an hour of your time to help us better understand what you need and want Passport to do. These sessions will be planned in a regional cohort format but feel free to attend any session fits your schedule. Details to follow shortly.
As a reminder, effective December 1, 2023, the price of Passport will increase from $10 to $15 for all students. Billing invoices generated for Colleges and Universities who pay for their student’s registration in bulk will reflect this price increase after that date. Students who self-pay for this product are already paying the $15 rate.
PRICING MODIFICATIONS
The cost escalation rate for new Learning Management System (LMS) contracts written/renewed in 2024 will be 3.75% effective January 1, 2024, for any contract over 250 seats. The price for a 250-seat minimum client will remain $2,750 for Silver, $4,250 for Gold, and $5,000 for Gold Plus (Includes Information Security Series “ISS”). The rates for “Dashboard for Small Facilities” and “Essentials” will remain unchanged in 2024. Current LMS clients who have less than the 250-user minimum installation for our Legacy LMS and who do not use the “Events” feature in the Legacy LMs will be eligible to move to Dashboard at their renewal date in 2024. They will then be able to take advantage of the lower pricing for this new version of our core product. “Events” is under development and will be added to the Dashboard version at the conclusion of the build process. There are a few technical requirements that must be met in order to facilitate a smooth transition to the cloud so if you are desirous of this option, please reach out to your Product Support Specialist to discuss these requirements at support@carelearning.com.
CONTENT
We are in the process of developing a new series of course content focused on Hospice and Palliative Care clients. We are still early in this process, and it will be several months before it is fully available, but this is an area that needs enhancement, and we hope to have this available soon. If you have a need for specific service line content that you do not currently have access to, please reach out to your Product Support Specialist to make this request and let us see what we can do to help you fill this gap.
careSKILLS
The careSkills Competency Management platform helps you perform competency assessments, analyze skill gaps and drive workforce development. The careSkills Performance Management platform helps employees with setting goals, journals their progress, and automates your performance appraisal processes. These two features are combined in the careSkills product by careLearning and can help you reduce turnover, improve employee satisfaction, and create an environment of continued improvement for your staff. Clients that sign a new agreement and fully implement their system in 2024 are eligible for savings as follows: One-year agreement – 10%, two-year agreement – 15%, and three-year agreement – 25% off of the retail pricing for this product. If you would like more information on this product, please reach out to Peggy Engelkemier at peggyeng@carelearning.com to set up a demo and discuss pricing options.
NEW DISCOUNTS
At careLearning we understand that the financial pressures on healthcare are never ending. The challenges and struggles for healthcare bottom lines at every level continue to be one of the things that cannot be avoided. We continue to be mindful and keenly aware of this in our approach to pricing and contract management. We are a member service operating under the direction of state hospital associations, so we remain focused on this area. As part of that, we are introducing a new tiered discount model for associated entities.
When entities are related to each other through a cooperative partnership, shared ownership, umbrella ownership, or other legally recognized linkage between entity locations we will provide the following discounts. Once an umbrella organization has a minimum of three installs, all entities are eligible for a 10% discount off the annual base fees. Once an organization reaches the 5th installation this rate can increase to a 15% savings for all orgs, at 10 or more installations this discount rate can increase to a 20% savings for all entities. Discounts are applied at the time of the next contract renewal for existing careLearning clients, or at the time of implementation for a new organization.
You must disclose who your partners are to participate in this discount. From our perspective, it is not always readily available when these partnerships exist so, please reach out to us to discuss your eligibility for this credit. In addition, anytime a new organization implements careLearning for the first time as part of your shared umbrella organization, we will provide a onetime referred client credit for that new organization their first year. Please contact Sales@carelearning.com with any questions you may have about these options.
As always, if you have questions or would like additional information about of our other products or services, do not hesitate to reach out to us at support@carelearning.com or call us at 866-617-3904. We are happy to help.
Danny
COURSES BULLETIN
To demo or to add courses, contact Product Support at support@carelearning.com.
Introducing Our New Information Security Series
careLearning is excited to offer our new Information Security Series designed for all employees who access technology at your organization. This series includes three courses on “Your Role in Cybersecurity”.
- The Cybercriminal
- Social Engineering: The Cybercriminal’s Favorite Tool
- How To Stop a Cybercriminal
Upon completion of the series the employee will be able to:
- Describe the most common ways cybercriminals attack individuals and organizations; and
- Discover techniques both can use to stop cybercriminals in their tracks.
Healthcare employees and organizations are being attacked by cybercriminals more than ever before. With each attack comes the possibility of unintentionally exposing sensitive and/or private information about yourself, your organization, and the people you serve. This series can help prevent the loss of revenue, resources, patient data, and access to information systems.
The cost of the Information Security Series is $3 per seat and may be added to the Health & Safety Compliance (Silver Package) or Rights & Responsibilities Series (Gold Package). Minimum purchase must match your Health & Safety Compliance seat count. Contact your Product Support Specialist (support@carelearning.com or 866-617-3904) if you would like to purchase this series.Patients’ Rights Courses – Update
The Patients’ Rights and Patients’ Rights – Clinics courses were updated on 8/9/2023 to reflect new/updated information on Ligature Risk and Assessment in Hospitals from the Centers for Medicare & Medicaid Services (CMS) per the Memorandum dated July 17, 2023. Click here for the memo.
The courses are available as part of the Health & Safety Compliance Series. The Health & Safety Compliance Series transcripts have been updated as well. You can access the transcripts in Knowledge Center . If you have already registered your employees for one of these courses, they will automatically receive this update. If you are not using these courses for your organization but wish to, please contact Product Support .COVID 19: Coronavirus Disease 2019 – Update
The Coronavirus Disease (COVID-19) course was updated on 7/25/2023 to reflect new/updated information from the Centers for Disease Control and Prevention (CDC).
The update included:- Information about COVID-19 Hospital Admission Levels
- Expiration of the J&J/Janseen COVID-19 vaccine
- Description of “updated” vs “original” vaccines
- Updated list of authorized vaccines
- Updated vaccination recommendations
- Additional information on Long COVID
- Updated guidance on using a test-based strategy to discontinue Transmission-Based Precautions
This course is available in 2 different ways. You can pick which way works best for your organization.
- The course is available as a part of the Health & Safety Compliance Series. If you have already registered your employees for this course they will automatically get this update. If you are not using this course for your organization but wish to, please contact Product Support.
- The course “COVID-19: Coronavirus Disease 2019” has been updated in Course Center in the Private Course Library. This version does not include narration. Your private course will NOT be automatically updated. If you wish to update your private course you will need to use the PPT and test questions/answers provided via the Private Course Library to do so. You can search for the course using keyword “covid” and it will appear with the state “US”.
Also available are the courses in the Health & Safety Compliance Series, which includes education on Standard and Transmission-Based Precautions and Hand Hygiene and the CE Package which includes respiratory care education.
HOW TO: PREPARE FOR MIGRATING TO WEB-BASED ADMINISTRATIVE DASHBOARD
We have started moving clients from our installed Administrative Management System (AMS) product to our web-based Administrative Dashboard. Things have been going well and we are getting good feedback from clients who have made the move. As we migrate more and more clients over, we are...AMS: 9.42 RELEASE 5 NOTES
This release offers the following new features:
- TrackIt: New Expiring Soon Filter now available on TrackIt Management screen.
- Courses Add/Control: Added Information Security Series to careLearning Courses tab.
This release includes the following fixes:
- Add/Control Courses: careLearning Courses tab will now filter types of careLearning courses appropriately.
- Add/Edit Events: By Category filter now functions correctly.
- By Activity Category Progress Report: Condensed report date range now appears.
- LMS to AMS Communication: Alert for clients using Microsoft SQL Server 2005-2014.
- Notification: Updated security protocols which prohibited email notifications.
- Technical Specifications: Updated minimum .NET Framework to version 4.8.
ORGANIZATION NEWS – WELCOME
We appreciate every organization that chooses careLearning for their education and compliance needs. A BIG Welcome to our Newest Organizations.
Freedom Behavioral – Plainview, TX
Freedom Hospital of Magnolia, MS
Highland Hills Medical Center, MS
Hodgeman County Health Center, KS
JWC, LLC, OK
Logan County Health Services, KS
Ness County Hospital District #2, KS
Plastic Surgery Northwest, WA
Wheatland Memorial Healthcare, MT